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Zoho Bigin and Zoho CRM: Which One to Choose for Your Business

10.10.23 05:13 PM By Bohdana
Zoho CRM vs Zoho Bigin

Are you considering implementing a customer relationship management (CRM) solution for your business? Zoho offers two powerful options: Zoho Bigin and Zoho CRM. In this article, we'll compare the two and help you determine which one is the right fit for your business needs.

Understanding Your Business Needs

Before diving into the comparison, it's essential to understand your specific business requirements. Both Zoho Bigin and Zoho CRM offer valuable features, but they cater to different scales and types of businesses.

Zoho Bigin: Streamlined CRM for Small Businesses

  • Ideal for: Small businesses and startups
  • Key Features: Simplified contact management, sales automation, email integration, and easy customization.
  • Benefits: Cost-effective, easy to set up, and user-friendly for teams with limited CRM experience.

Zoho Bigin is designed with the needs of small businesses in mind. It provides a streamlined approach to CRM, making it perfect for companies looking to get started quickly without the complexities of a full-scale CRM solution. With Bigin, you can manage contacts, automate sales processes, and integrate emails seamlessly.

Zoho CRM: Comprehensive CRM for Growing Enterprises

  • Ideal for: Medium to large enterprises
  • Key Features: Robust sales automation, marketing automation, advanced analytics, multi-channel communication, and extensive customization.
  • Benefits: Scalable, highly customizable, and capable of supporting large sales teams and complex business processes.

On the other hand, Zoho CRM is a comprehensive solution that caters to medium to large enterprises. It offers advanced features like marketing automation, in-depth analytics, and multi-channel communication capabilities. If your business has a larger sales team and requires complex workflows, Zoho CRM might be the better choice.

Feature Comparison

Contact Management:

Zoho Bigin: Zoho Bigin offers straightforward contact management, allowing you to easily import, organize, and update your contacts. It provides basic fields for contact information and tags for categorization. This simplicity makes it ideal for small businesses with limited contact management needs.

Zoho CRM: Zoho CRM takes contact management to the next level. It offers advanced contact features such as lead scoring, territory management, and account hierarchies. Lead scoring helps you prioritize leads based on their behavior and engagement, ensuring your sales team focuses on the most promising prospects. Territory management allows for efficient assignment of leads and accounts to specific sales reps or teams.


Zoho Bigin: While Zoho Bigin does offer automation, it's designed to be user-friendly and streamlined. You can automate repetitive tasks like sending follow-up emails and setting reminders. It's an excellent choice for businesses looking for basic automation to improve their sales processes without overwhelming complexity.

Zoho CRM: Zoho CRM excels in automation. It provides a wide range of automation capabilities, including workflow automation, email marketing automation, and process automation. With workflow automation, you can design complex sequences of actions triggered by specific events, ensuring efficient and consistent processes. Email marketing automation allows for personalized email campaigns and lead nurturing, making it a powerful tool for marketing teams.


Zoho Bigin: Zoho Bigin offers some level of customization, allowing you to add custom fields and modify layouts to suit your needs. However, it is more limited in terms of customization compared to Zoho CRM.

Zoho CRM: Zoho CRM is highly customizable. You can create custom modules and fields, tailor page layouts, and define custom functions to align the CRM with your specific business processes. This flexibility is particularly beneficial for businesses with unique workflows and data requirements.


Zoho Bigin: Zoho Bigin provides basic reporting and analytics features, allowing you to track essential metrics like deal progress and team performance. It's suitable for businesses that need a simplified view of their data.

Zoho CRM: Zoho CRM shines in the analytics department. It offers advanced reporting, dashboards, and analytics tools. You can create custom reports, visualize data with interactive dashboards, and gain deep insights into your sales and marketing performance. For businesses that rely on data-driven decision-making, Zoho CRM provides a robust platform.


Zoho Bigin: Zoho Bigin offers integration with a range of Zoho applications, providing a seamless experience within the Zoho ecosystem. However, its integration options with third-party apps are more limited compared to Zoho CRM.

Zoho CRM: Zoho CRM boasts a wide array of integrations with third-party applications, including popular tools like Google Workspace, Microsoft Office 365, and various marketing automation platforms. This extensive integration capability makes Zoho CRM a versatile hub for managing all your business processes.

Detailed Comparison Zoho CRM vs Bigin

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Choosing the Right CRM

To choose between Zoho Bigin and Zoho CRM, consider the size of your business, your budget, and your specific CRM needs. Small businesses looking for an affordable and user-friendly solution should opt for Zoho Bigin. In contrast, medium to large enterprises with complex sales and marketing processes should consider Zoho CRM for its scalability and advanced features.


In the world of CRM solutions, Zoho offers options for businesses of all sizes. Whether you choose Zoho Bigin or Zoho CRM, you can trust in the reliability and effectiveness of these tools. Make your decision based on your business's unique requirements, and you'll be on your way to improving customer relationships and driving growth.