ZOHO для бизнеса
ZOHO для бизнеса
Внедрение, обучение, интеграция приложений ZOHO

Technical support bundles for your software

Make your software apps work like a Swiss watch with our technical support from CRMOZ team. You can choose a support bundle according to your needs or even create your own!

Rare
Medium
Medium Well
Well Done
Bundle comparison
Rare
zoho support

Rare technical support bundle

Recommended for teams of 1-10 employees
​Support hours included per month: 10h 

FEATURES

  • Customer Success Portal (service desk)
  • Advisory support for Zoho APPS functionality
  • On-Demand Training Library
  • On-Demand General training services

TECHNICAL ISSUES

  • Set-Up for system (just for subscribed clients)
  • Solving technical issues
  • System Optimization and license support
  • Product Releases
  • С onfiguration for the system (through UI)

RESPONSE TIME

  •  Support Response Time and  Problem solving priority: 24h
  • One authorized contact eligible to submit support cases
Medium
CRM support

Medium technical support bundle

Recommended for teams of up to 30 employees
​Support hours included per month: 20h +

FEATURES

  •  Customer Success Portal (service desk)
  • Advisory support for Zoho APPS functionality
  •   Support via email
  • Remote access to the clients site
  • On-Demand Training Library
  • On-Demand General training services
  • On-Demand Personnal training servises

TECHNICAL ISSUES

  • Set-Up for system (just for subscribed clients)
  • Solving technical issues
  • System Optimization and license support
  •   Product Releases
  • С onfiguration for the system (through UI)
  •    Developing for system (creation, and implementation of new functionalities at the client's request)

RESPONSE TIME

  •  Support Response Time and  Problem solving priority: 12h
  • Three authorized contacts eligible to submit support cases
Medium Well
CRM technical support

Medium Well technical support bundle

Recommended for developing business
​Support hours included per month: 30h +

FEATURES

  •  Customer Success Portal (service desk)
  • Advisory support for Zoho APPS functionality
  •   Support via email
  •  Remote access to the clients site
  • Remote access to the clients site
  •   Live Cliq-Chat Support
  •  Online meeting
  •   Live screen sharing / co-browsing
  • On-Demand Training Library
  • On-Demand General training services
  • On-Demand Personnal training servises
  • Direct Act-On Support

TECHNICAL ISSUES

  • Personal Project Manager
  • Set-Up for system (just for subscribed clients)
  • Solving technical issues
  • System Optimization and license support
  •   Product Releases
  • С onfiguration for the system (through UI)
  •    Developing for system (creation, and implementation of new functionalities at the client's request)
  • Ability to vary hours through the contract life 

RESPONSE TIME

  •  Support Response Time and  Problem solving priority: 6h
  • Five authorized contacts eligible to submit support cases
Well Done
zoho advanced partner

Medium Well technical support bundle

Recommended for 100 + employees (support+improvement)
​Support hours included per month: unlimited

FEATURES

  •  Customer Success Portal (service desk)
  • Advisory support for Zoho APPS functionality
  •   Support via email
  •  Remote access to the clients site
  • Remote access to the clients site
  •   Live Cliq-Chat Support
  •  Online meeting
  •   Live screen sharing / co-browsing
  • On-Demand Training Library
  • On-Demand General training services
  • On-Demand Personnal training servises
  • Direct Act-On Support

TECHNICAL ISSUES

  • Personal Project Manager
  • Set-Up for system (just for subscribed clients)
  • Solving technical issues
  • System Optimization and license support
  •   Product Releases
  • С onfiguration for the system (through UI)
  •    Developing for system (creation, and implementation of new functionalities at the client's request)
  • Ability to vary hours through the contract life 

RESPONSE TIME

  •  Support Response Time and  Problem solving priority: 2h
  • Ten authorized contacts eligible to submit support case
Bundle comparison

Technical issues

technical support crm

Response time

zoho technical support

COMMUNICATION CHANNELS (onsite)

zoho support

EDUCATIONAL OPTIONS

zoho education

One day journey with Medium Well bundle

Хотите узнать, как работает наша техническая поддержка? Попробуйте сами!
  • Наш PM будет на связи с вами в течение всего дня по вашей задаче
  • Этот пакет подойдет тем клиентам, которые точно понимают, какие задачи необходимо выполнить. В начале дня клиент ставит задачу на выполнение. PM оценит количество часов для выполнения задачи
  • Если задание не может быть выполнено в оплаченный период, клиент должен купить дополнительное время или выбрать другое задание
  • Если задачу можно выполнить менее чем за 8 часов, клиент дает следующую задачу для выполнения
  • Важно понимать, что клиент должен быть на связи в течение всего дня, чтобы оперативно ответить на вопросы или протестировать промежуточный или окончательный результат.
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ADDITIONAL TERMS AND CONDITIONS

  • Цены не включают налоги и сборы (например, налог с продаж и НДС), установленные законодательством.
  • Запросы в службу технической поддержки могут быть отправлены только авторизованными контактами, указанными в клиентском соглашении.